Refund Policy

1. Overview

At HelloContent, we strive to provide the best AI-powered SEO blog generation service. We understand that sometimes our service may not meet your expectations, and we have established this refund policy to ensure transparency and fairness.

2. Free Trial

We offer a free trial period for new users to test our service before committing to a paid subscription. During the trial, you can explore all features at no cost. No payment is required until you choose to subscribe after your trial ends.

3. Subscription Refunds

For paid subscriptions, the following refund policy applies:

• Refund requests must be submitted within 7 days of the initial subscription purchase
• Refunds are only available for first-time subscribers who have not previously received a refund
• Partial refunds are not available for partially used subscription periods
• Renewal payments are non-refundable as they occur after the initial satisfaction period

4. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

• Request the refund within 7 days of your initial subscription
• Provide a valid reason for the refund request
• Have not previously received a refund from HelloContent
• Have not violated our Terms of Service

5. Non-Refundable Items

The following are not eligible for refunds:

• Subscription renewals (monthly or annual)
• Accounts that have been suspended or terminated for policy violations
• Refund requests made after the 7-day window
• Second or subsequent refund requests from the same user

6. How to Request a Refund

To request a refund, please follow these steps:

• Send an email to support@hellocontent.io with the subject line "Refund Request"
• Include your account email address and the reason for your request
• Our team will review your request within 3-5 business days
• If approved, refunds will be processed to your original payment method within 5-10 business days

7. Cancellation Policy

You may cancel your subscription at any time through your account settings. Upon cancellation, you will continue to have access to the service until the end of your current billing period. No refunds will be provided for the remaining time in your subscription period after cancellation.

8. Service Credits

In certain circumstances, we may offer service credits instead of refunds. Service credits can be applied to future subscription periods and do not have a cash value. The decision to offer service credits versus refunds is at our sole discretion.

9. Disputes

If you disagree with our decision regarding a refund request, you may contact us to discuss the matter further. We are committed to finding a fair resolution for all disputes. However, initiating a chargeback without first contacting us may result in account termination.

10. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of the service after changes are posted constitutes acceptance of the modified policy.

11. Contact Us

If you have any questions about our refund policy, please contact us at support@hellocontent.io.